Memphis Residents Breathe Easier as Utility Billing Issues Improve
MEMPHIS, Tenn. โ It looks like things are finally returning to normal for many households in Memphis when it comes to utility bills. After a year of confusion and frustration, the Memphis Light Gas and Water (MLGW) has made significant strides in resolving the billing problems that affected thousands of customers. Last year, around 40,000 customers faced delayed bills, causing quite an uproar. However, MLGW President Doug McGowen announced some good news: that number has drastically dropped to about 5,000 customers.
Getting Back on Track
McGowen shared that the current situation aligns with historical normsโโnormal level is between 4,000 and 5,000 throughout our history,โ he explained. For context, MLGW serves around 435,000 customers in the area, meaning these delays are now within acceptable limits. Even better, the team at MLGW is working hard to reduce that number even more!
A Herculean Effort
Delving into the details, McGowen emphasized that fixing the root cause of the problem wasnโt a small task. โThis was happening all over the globe, and these registers were in high demand. Fortunately, we had enough to fix our problems here. We pushed very hard to do that,โ he said. MLGW called in a total of 30 contracted crews to lend a hand in replacing faulty meters, on top of their own teamโs efforts. โIt was a very specific and deliberate undertaking, and weโre not going to stop until weโve looked at and touched every single meter in our system,โ he promised.
For Those Facing Delay Discomfort
In the meantime, what does this mean for those customers who receive a bill after a long wait? McGowen is empathetic, recognizing that seeing a larger-than-expected bill can lead to some serious sticker shock. If you find yourself in this situation, he strongly encourages you to reach out to MLGW. โExplain the issue and say you need assistance to make that large of a payment,โ he advised.
MLGWโs team is ready and willing to help. โWe have a range of assistance programs,โ McGowan assured. If the bill was delayed due to MLGWโs own issues, customers can breathe a little bit easier knowing that any late fees wonโt be applied immediately. โYou will not be charged a late fee and you will not be disconnected until you have a chance to talk to us,โ he added.
Payment Plans and Assistance Programs
For those in need, a payment plan can be easily set up. Thereโs also a connection to other utility assistance programs if necessary. McGowenโs main message is simple: Donโt hesitate to reach out! A collaborative approach between MLGW and its customers can ease the burden of those unexpected bills and ensure everyone keeps the lights on and water flowing.
So, if youโre one of those affected, remember youโre not alone. MLGW is committed to working with you to find a solution that fits your needs. The utility provider is optimistic about tackling the remaining issues and is focused on returning to smooth sailing for all customers.
As Memphis continues to grow, keeping up with utility needs is essential. With the ongoing efforts from MLGW, it’ll be easier for residents to stay connected without the stress of billing issues hanging overhead. Let’s hope for continued progress down the road!
Author: STAFF HERE MEMPHIS WRITER
The MEMPHIS STAFF WRITER represents the experienced team at HEREMemphis.com, your go-to source for actionable local news and information in Memphis, Shelby County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the areaโwith deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Beale Street Music Festival, Elvis Week, and Memphis in May International Festival. Our coverage extends to key organizations like the Greater Memphis Chamber and the Memphis Convention & Visitors Bureau, plus leading businesses in logistics, healthcare, and music that power the local economy such as FedEx, St. Jude Children's Research Hospital, and AutoZone. As part of the broader HERE network, including HEREBristol.com, HEREChattanooga.com, HEREKnoxville.com, and HERENashville.com, we provide comprehensive, credible insights into Tennessee's dynamic landscape.
