Doug McGowen Takes The Helm at Memphis Light, Gas and Water
Doug McGowen, a Pennsylvania native and former Navy fighter pilot, took the reins of Memphis Light, Gas, and Water (MLGW), the nation’s largest three-service utility, in the tail end of 2022. Charged with the herculean task of running a sprawling utility with 7,900 miles of electric lines, 4,700 miles of gas lines, 3,900 miles of water lines, 30 properties, and 2,600 employees, McGowen illustrates the spirit of a leader ready for this challenge.
The Task Ahead
MLGW, suffering from a rapidly aging infrastructure, has seen its share of struggles. Notably, the utility’s electric grid experiences twice as many outages as a decade ago, lasting twice as long and in some cases, up to five times longer than comparable utilities. More than half of MLGWโs water wells and pumping stations are more than half a century old, leading to issues with water pressure and forcing the issuance of multiple boil-water advisories.
It is here that McGowen has found his first opportunity to make a profound impact. The new CEO acknowledges the need for a new strategy, stating, โWe’re going to have to do many things differently than what weโve done in the past.โ He identifies the actions of the past, including the run-to-fail operation model, as unsustainable. Instead, he argues for preparing for future disruptions and changes.
The Challenges
The challenges facing MLGW are many, including climate change, technological advancements, legal and regulatory changes, potential cybersecurity threats, and the modernization and financing of an aging utility structure. On top of these, McGowen inherits a Faustian bargain with the residents of Memphis, who enjoy some of the lowest combined utility rates in the nation, but at the cost of aging infrastructure.
McGowen plans to rebuild the communityโs trust and confidence in the city-owned utility. He wisely accepts his role regardless of the situation he inherited, saying: โI canโt look back and say, โI just got here, this isnโt my fault.โ People donโt care. They just want it to work. And thatโs my job: to make it work.โ
Lessons from the Past
In trying to navigate these waters, McGowen draws on his diverse experiences in military and public service. Known for his ability to assess complex problems quickly and deliver results, he has been at the forefront of several civilian deployments, including acting as the executive director of Mayor A C Whartonโs Innovation Team, and as Chief Operating Officer in Mayor Jim Stricklandโs administration.
During his tenure, McGowen has played a significant role in mitigating crises, from battling fast-rising floodwaters and tree-snapping windstorms to handling fast-moving viruses and pipe-bursting cold snaps. He has also spearheaded major civic improvement programs in Memphis, winning high praise for his dedication and discipline.
Looking Forward
As the CEO of MLGW, McGowen now has to harness his decades of experience and leadership skills to bring about a sea change in the utility. As MLGW tries to modernize its operations, McGowen is aware of the steep climb ahead. However, he is ready to take on the challenge, stating: โTo me, thatโs the definition of leadership.โ
Powerful words from a man who has dedicated his life to service. If there’s anyone prepared to turn the lights back on for Memphis, it’s Doug McGowen.
Author: STAFF HERE MEMPHIS WRITER
The MEMPHIS STAFF WRITER represents the experienced team at HEREMemphis.com, your go-to source for actionable local news and information in Memphis, Shelby County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the areaโwith deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Beale Street Music Festival, Elvis Week, and Memphis in May International Festival. Our coverage extends to key organizations like the Greater Memphis Chamber and the Memphis Convention & Visitors Bureau, plus leading businesses in logistics, healthcare, and music that power the local economy such as FedEx, St. Jude Children's Research Hospital, and AutoZone. As part of the broader HERE network, including HEREBristol.com, HEREChattanooga.com, HEREKnoxville.com, and HERENashville.com, we provide comprehensive, credible insights into Tennessee's dynamic landscape.
