Changes Loom for Memphis Transit Riders
Memphis, Tenn. โ Exciting yet concerning changes are on the horizon for the Memphis Area Transit Authority (MATA). While plans to revamp the MATA board are currently awaiting approval from the Memphis City Council, many bus riders are bracing for whatโs coming next. With the clock ticking, riders can expect longer waits and some significant route cuts that may change their daily commutes.
The Audit That Hit Hard
According to a recently released audit by TransPro, thereโs a lot of room for improvement within MATA. The report revealed a staggering decline in customer satisfaction by nearly 50% since 2018. For frequent rider Aelxandria Broadnax, this news struck a chord. โThe buses are already unreliable, and I feel that itโs going to be more of a hassle in a few weeks,โ she said. Broadnax, who takes the bus from Harbortown, often finds herself wishing for a more dependable service.
Upcoming Cuts
MATA has announced that on November 3, five bus routes will stop running. This decision stems from what the MATA Board of Commissioners described as an effort to โoptimize and manage budget constraintsโ for the upcoming year. Unfortunately, this means that riders like Broadnax, who rely on public transport, will need to brace themselves for even longer commute times.
โFrom my family home, my ride is about an hour because I live out by the state line,โ Broadnax elaborated. โSo I take an Uber to the bus stop, then the bus, then I have to walk over the bridge to work.โ This multi-step process can be a real juggle, especially when faced with unreliable bus schedules.
Voices for Change
Many people in Memphis are rallying for change. Johnnie Mosley from Citizens for Better Services expressed a desire to see immediate action. โIf the board is approved, I want them to stop, reverse, and put a halt to those approved cuts.โ His concerns are echoed in the recent TransPro report, which urged a pause on service cuts and fare increases until MATA can deliver on promised schedules. It seems that residents are tired of feeling the frustration of an unreliable transit system.
The Road Ahead
Now, all eyes are on the Memphis City Council, who are set to vote on the proposed new MATA Board members. Mayor Paul Young recently made a clean sweep of the board, proposing new individuals to take on the challenge of revitalizing the transit system. While the hope is that new board members will bring about much-needed change, many know that improvements wonโt happen overnight. Mosley described the changes as a step in the right direction.
The Ripple Effect of Cuts
Even though the exact cuts will not affect Broadnax directly, she acknowledges the time delays will certainly impact her daily routine. โSometimes itโs easier to Uber to work,โ she admitted, revealing her tough choice when the bus doesnโt arrive on time. โThere are days when I sit out there waiting, only to decide to call an Uber.โ Making this choice means a ride that costs around $30, a stark contrast to the $1 fare for a bus.
Looking Forward
As the city takes steps toward restructuring MATA, the future of public transport in Memphis hangs in the balance. The voice of the people has always played a crucial role in shaping services, and itโs clear that many residents are eager to make their opinions heard in hopes of a better transit experience. As the council is expected to meet this upcoming Tuesday, the community awaits with bated breath for the decision that will affect their commutes and daily lives.
In the meantime, all we can do is stay informed and hopeful that the changes ahead will lead to a more efficient and reliable transit system. Fingers crossed!
Author: STAFF HERE MEMPHIS WRITER
The MEMPHIS STAFF WRITER represents the experienced team at HEREMemphis.com, your go-to source for actionable local news and information in Memphis, Shelby County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the areaโwith deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Beale Street Music Festival, Elvis Week, and Memphis in May International Festival. Our coverage extends to key organizations like the Greater Memphis Chamber and the Memphis Convention & Visitors Bureau, plus leading businesses in logistics, healthcare, and music that power the local economy such as FedEx, St. Jude Children's Research Hospital, and AutoZone. As part of the broader HERE network, including HEREBristol.com, HEREChattanooga.com, HEREKnoxville.com, and HERENashville.com, we provide comprehensive, credible insights into Tennessee's dynamic landscape.
